You can contact our customer service team through multiple channels:

• Phone: +92 3270676214
• Email: info@silkbyali.com
• WhatsApp: +923270676214
• Contact Form: Visit our Contact Us page

Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 4:00 PM.

Yes, we have a physical store located at Main Boulevard, Lahore, Pakistan. You can visit our store during business hours to browse our collections in person. Our store hours are Monday to Friday, 9:00 AM to 6:00 PM, and Saturday, 10:00 AM to 4:00 PM.

We offer a wide range of fabrics to suit different seasons and preferences:

• Lawn: Lightweight cotton fabric perfect for summer
• Linen: Breathable fabric ideal for hot weather
• Khaddar: Medium-weight fabric suitable for winter
• Cotton: Versatile fabric for year-round wear
• Luxury: Premium fabrics for special occasions

Each fabric is carefully selected to ensure quality and comfort.

Currently, we only sell unstitched suits. However, we can recommend trusted tailors in your area who can stitch your suits according to your preferences. Please contact our customer service for more information.

You can track your order by visiting our Track Order page and entering your order number. The order number can be found in your order confirmation email. If you have an account, you can also track your orders from your account dashboard.

We process orders within 1-2 business days. Delivery time depends on your location:

• Within Lahore: 1-2 business days
• Major cities in Pakistan: 2-3 business days
• Other cities in Pakistan: 3-5 business days
• International shipping: 7-14 business days

Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.

We accept the following payment methods:

• Cash on Delivery (COD) - Available for all orders within Pakistan
• Bank Transfer - Details provided after order placement
• EasyPaisa - Mobile wallet payment
• JazzCash - Mobile wallet payment

We are working on implementing additional online payment methods such as credit/debit cards, which will be available soon.

Yes, we offer free shipping on orders above Rs. 3,000 within Pakistan. For orders below this amount, a standard shipping fee of Rs. 200 applies.

For international orders, shipping charges will apply based on the destination country and the weight of the package. These charges will be calculated at checkout.

Yes, we ship to selected countries internationally, including:

• United Arab Emirates
• Saudi Arabia
• United Kingdom
• United States
• Canada
• Australia

International shipping charges will apply based on the destination country and the weight of the package. Please contact our customer service for more information about international shipping to other countries.

We accept returns within 7 days of delivery if the product meets the following conditions:

• The product is unused and unwashed
• The product is in its original packaging
• All tags are attached
• The product is not damaged

Please note that shipping charges are non-refundable. For more details, please visit our Return Policy page.

To initiate a return or exchange, please follow these steps:

1. Contact our customer service within 7 days of receiving your order
2. Provide your order number and the reason for the return or exchange
3. Our customer service team will guide you through the process
4. You will receive a return shipping address
5. Ship the item back to us in its original condition
6. Once we receive and inspect the item, we will process your refund or exchange

For exchanges, please specify the item you would like to receive instead.

Once we receive your returned item, our refund process works as follows:

• We will inspect the item within 1-2 business days
• If approved, we will process your refund within 3-5 business days
• The refund will be issued to the original payment method used for the purchase
• For Cash on Delivery orders, the refund will be processed via bank transfer, and you will need to provide your bank details
• You will receive a confirmation email once the refund is processed

Please note that it may take an additional 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

No, you can shop as a guest without creating an account. However, creating an account offers several benefits, such as:

• Faster checkout process
• Order history and tracking
• Saved shipping addresses
• Exclusive offers and promotions

Creating an account takes just a minute and makes your shopping experience more convenient.

To reset your password, follow these simple steps:

1. Click on the "Forgot Password" link on the login page
2. Enter your registered email address
3. Click on the "Reset Password" button
4. Check your email for a password reset link
5. Click on the link in the email
6. Enter your new password and confirm it
7. Click on the "Save" button

If you don't receive the email within a few minutes, please check your spam folder or contact our customer service for assistance.

Yes, we take the security of your personal information very seriously. Here's how we protect your data:

• Encryption: We use industry-standard encryption technologies to protect your data during transmission
• Privacy: We do not share your personal information with third parties without your consent
• Secure Storage: Your data is stored on secure servers with restricted access
• Regular Audits: We conduct regular security audits to ensure your data remains protected

For more details, please refer to our Privacy Policy.